Refund policy

Every Terrible Gifts product is made to order just for you, so we can't accept returns or exchanges for change of mind, wrong size choices or because the recipient didn't find it as funny as you did.

 

That said, we stand behind the quality of what we sell. If your order arrives damaged, faulty or misprinted, or you received the wrong item, email us within 30 days of delivery with your order number and a clear photo of the problem and we'll send a free replacement or a full refund, your choice.

 

Personalised products (like custom photo blankets) are printed using the exact photo you upload. We can't offer refunds where the issue comes from the uploaded photo itself, such as a low resolution, blurry or badly cropped image, so please check the preview before you order.

 

Orders can be cancelled within 12 hours of purchase as long as they haven't gone into production. After that, they're already being made.

 

Nothing in this policy limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

 

To start a claim, use the contact form on our website with your order number and photos.